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Remote - Network Technical Support

Location: , United States
Job Family Range: 0 - 0
Requisition ID: 3052

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Description

Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s better when everything works together, and the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.

Position Description

Reporting to a Technical Support Supervisor, the Technical Support Specialist will be on our technical support team, focusing on providing networking assistance to our integrators.  The candidate must be comfortable working in a fast-paced, environment that is goal oriented and emphasizes accountability for delivering results. The Technical Support Specialist will be responsible for troubleshooting networking specific inquiries and must have previous networking experience. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter.

 

Specific Responsibilities

  • Serve as contributing member of a high-performing technical support team by supplying our customers within field product support via phone, email and chat
  • Serve as a point of contact for all networking inquiries
  • Listen attentively to customer needs and concerns
  • Participate in monitoring and answering dealer inquiries through a technical forum
  • Create knowledge base articles for our tech support knowledge base
  • Participate in product Beta testing and provide feedback

Required Qualifications

  • High School diploma or equivalent
  • 1 Year Customer Service Experience
  • Proven success in troubleshooting and/or installing of networking products
  • Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)
  • Experience with Microsoft Office Products

Preferred Qualifications

  • Advanced Degree
  • Professional experience installing and/or troubleshooting technical products or services
  • Experience with SAP or Salesforce
  • Previous call center experience
  • Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations
  • Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.
  • Bilingual abilities
Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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