Sales Support Associate
This job posting is no longer active.
Location: Dandenong South, VIC, Australia
Requisition ID: 3000
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Description
Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s better when everything works together, and the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.Reporting to the Accounts Administrator the Sales Support Associate will be responsible for supporting the external sales team throughout the APAC region by providing world class customer service and building rapport with customers over the phone. This position must provide up-to-date sales reporting and metrics to team members in the field to better assist them in servicing our customers. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Internal Sales Assistant will perform calm under pressure while meeting customers’ needs, have an eye for details and excellent follow up.
Responsibilities
• Responsible for being the front-line point of contact for all Australia, New Zealand and other regions of APAC customers and freight forwarding intermediaries
• Process local and International orders
• Process advance replacement orders
• Provide ETAs, shipping status and tracking information and resolve any issues
• Process all incoming payments and reconciliations
• Perform customer account reconciliation
• Actively follow up telephone leads as required, qualifying requirements and ensuring that they are processed through correct sales channels
• Ability to accurately input customer data; such as creating new customer cards and validating onboarding requirements
• Communicate and collaborate with internal departments
• Facilitate signing and storage of customer agreements
Required Qualifications
• Fluent in English with excellent written and verbal communication skills
• Experience working within ERP systems, i.e. SAP
Preferred Qualifications
• Previous internal sales experience with International customers in an electronics or consumer goods environment
Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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