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Remote - Control4 Technical Support

Location: , United States
Job Family Range: 35300.00 - 131100.00
Requisition ID: 2938



Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s better when everything works together, and the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.


Position Description 

Reporting to a Technical Support Supervisor, the Control4 Technical Support Specialist will be responsible for answering dealer technical inquiries through phone, chat and email communication specific to the Control4 product line.  The candidate must be comfortable working in a fast-paced, highly technical environment that is goal oriented and emphasizes accountability for delivering results. The Control4 Technical Support Specialist will be responsible for establishing a point of resolution for each technical inquiry. The position will require a multitasking, out-of-the-box thinker, efficient and productive go-getter. 


Specific Responsibilities 

  • Serve as contributing member of a high-performing technical support team by supplying our customers Control4 product support via phone, email and chat
  • Listen attentively to customer needs and concerns
  • Participate in collaborations with the product development team in conducting sample reviews, testing reports, drawings, documentation review and manual reviews
  • Participate in monitoring and answering dealer inquiries through a technical forum
  • Create knowledge base articles for our tech support knowledge base
  • Participate in product Beta testing and provide feedback
  • Ability to learn home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting, etc.


Required Qualifications 

  • High School diploma or equivalent
  • 1 Year Customer Service Experience
  • Ability to show technical aptitude and troubleshooting
  • Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)
  • Experience with Microsoft Office Products


Preferred Qualifications 

  • Advanced Degree
  • Professional experience installing and/or troubleshooting Control4 products or services
  • Experience with SAP or Salesforce
  • Previous call center experience
  • Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations
Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.