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RMA Operator

Location: Charlotte, NC, United States
Job Family Range: 27900.00 - 60000.00
Requisition ID: 2901



Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s better when everything works together, and the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.

The RMA Operator will report to the RMA Processing Team Lead and will be responsible for processing incoming RMA Returns from our partners.  This position will partner closely with other Fulfillment departments, therefore the ability to perform work accurately and thoroughly with a high attention to detail are key attributes.  The RMA Operator will work closely with other team members ensuring accuracy of daily tasks/functions and contribute to the success of the department.


Specific Responsibilities

  • Process daily incoming RMA returns from partners
  • Follow procedures to ensure accurate data entry
  • Unload incoming shipments
  • Prepare shipments to other WHS locations
  • Prepare shipment returns to vendors
  • Partner with other departments in the organization to support partner experience satisfaction inquiries regarding RMA returns
  • Ability to communicate feedback to supervisors and managers accurately as needed
  • Maintain a clean and organized workstation and overall environment
  • Support and implement standard safety procedures outlined by the company

Required Qualifications

  • High School diploma or equivalent
  • Ability to read, write and clearly communicate English
  • Must be able to operate Windows based PC
  • Confidently present information and/or engage in discussion in one-on-one and small group situations with team members and other employees

Preferred Qualifications

  • 2+ years’ experience in a data entry
  • Knowledge of SAP, Salesforce, and Excel
Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.