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Remote Customer Service Specialist

This job posting is no longer active.

Location: , United States
Job Family Range: 27900.00 - 85600.00
Requisition ID: 2835

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Description

Snap One is a leading manufacturer and exclusive source of control, A/V, surveillance, networking, power, and infrastructure equipment for residential and commercial professionals. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. We believe that life’s better when everything works together, and the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart living and smart business experiences to people around the world.

The Customer Service Specialist will report to the Customer Satisfaction Manager and will be responsible for offering world class customer service to all customers. This role requires someone who is motivated, experienced and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Specialist will perform calm under pressure while meeting customers’ needs, have an eye for details and excellent follow up.

 

Specific Responsibilities

  • Provide every customer with world class customer service
  • Multi-Tasking: Respond to customer inquiries via phone, email, and live chat
  • Assist customers with the placement of orders, returns, exchanges, account updates, etc.
  • Listen attentively to customer needs and concerns
  • Ability to accurately input customer data
  • Communicate and collaborate with internal departments
  • Meet expectations in monthly KPIs identified by organization
  • Meet required schedule adherence guidelines as identified by organization

 

Required Qualifications

  • High School diploma or equivalent
  • 2+ Year Customer Service
  • 1+ Year Sales Experience
  • Must be able to work 11am-8pm

 

Preferred Qualifications

  • Associate’s or bachelor’s degree
  • Experience using Microsoft Office Products
  • Experience using SAP
  • Bilingual ability

 

Snap One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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